center industry of the Philippines is known today as the leading provider of live answering service to the global market. It was until recently that the Philippines have finally overtaken I.
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Effects of Global Recession
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Due to the continuous growth of the call center industry, the industry had soon entered the global market, in which India was still considered as the leading provider of call center services in the global market. However, because of the varied services that the Philippine call center industry can offer, as well as the skills of Filipinos in using the English language, many foreign investors had decided to outsource their live answering service to companies in the Philippines.
Eventually, the number of foreign investors had grown that the majority of new call center companies in the Philippines were established for the sole purpose of providing their services to foreign investors. This caused a rapid and massive growth of the call center industry of the Philippines until it was placed as the second largest provider of call center services in the world.
However, when Global Recession had hit the world, particularly the US, the call center industry of the Philippines had dramatically declined. This is due to the fact that most its revenues are coming from the US,